For many years, Governments have viewed data as a byproduct of activity with little value. This sentiment, however, is changing rapidly. Today, organizations are trying to get every little advantage they can get over another to achieve their goals, and in doing so, have taken advantage of what data has to offer.
The emerging fields of Customer Experience (CX) and behavioral science have steadily grown in popularity over the past few years. Leading organizations worldwide are adopting and implementing CX to achieve great success. However, highly impactful tactics that lie at the intersection of CX and behavioral science are being overlooked and underutilized. By using a behavioral science lens, organizations can amplify CX initiatives to multiple their already impressive results.
Being a leader in Customer Experience (CX) goes beyond just delivering quality products and services to customers. It requires applying a human-centric and empathetic approach to all organizational practices and customer touch points.
Washington, DC, April 14, 2020 – Earlier this year, Arc Aspicio reached a major milestone in their support of National Disaster Search Dog Foundation (SDF) with $100,000 raised over the nine-year partnership. In addition, with this achievement, the company officially has sponsored a total of nine search dog and handler teams. The partnership includes fundraising and awareness assistance and periodic pro bono support.
The amount of data that is available now and is still becoming available creates a wealth of opportunity for Government agencies and organizations to improve decision-making. With more complex and large data sets at its disposal, the Government can use data visualization to help increase understanding of what data is showing and what it means. In other words, data can be used to tell a story and help the Government can make better decisions.
Washington DC, April 13, 2020 — Arc Aspicio, along with Immigration and Customs Enforcement (ICE), Homeland Security Investigations (HSI), is collaborating with James Madison University (JMU)’s XLabs Program to provide mentoring and subject matter expertise to students who are using innovative methods to help combat human trafficking.
Senior leaders in Government increasingly recognize the value of an offsite or workshop for their leadership team. It can jump start a strategy, solve one of the organization’s biggest problems, launch a new program, or help make data-driven decisions. Offsites allow teams to concentrate on a strategy, an initiative, or a complex problem that they otherwise cannot devote time to due to other deadlines, distractions, or day-to-day responsibilities.
Conversations are key for exchanging thoughts and ideas and creating an opportunity to listen to each other. Though the purpose of discussion is to advance and increase comprehension of an idea, not everyone leaves a conversation with a clear path forward. In fact, people often leave conversations uncertain. In cases like this, a follow-up conversation is required, increasing the time it takes to act and reducing momentum in providing measurable results.
As communicators, we develop comprehensive strategies that outline how to use a variety of communication channels that promote our messages or campaign platforms with the hopes of informing, inspiring and motivating our audiences to action. But, what about your stakeholders – those individuals from whom you seek buy-in? Have you systematically thought about who they are and what they can offer?
Arc Aspicio continuously fosters values of loyalty and respect among its employees. We look for it in in the people we hire. But it does not end there. A career with our company includes a fundamental understanding and cultivating of respect and loyalty in everything we do. By emphasizing loyalty and respect and finding people who innately hold these values, our employees reflect them outward to our clients while solving their most complex problems and serving their mission.
Think back to your first day at a new company. Most likely, things were unfamiliar, and you may have felt a little overwhelmed from meeting so many new faces and entering a new work environment. At Arc Aspicio, we are proud of a culture that strives to make every employee, new or seasoned, feel welcome and included so that they are ready to collaborate and develop relationships within our company.
At Arc Aspicio, our client’s mission is our mission. As Harry Truman said, “It is amazing what you can accomplish if you do not care who gets the credit.”
Work, Lead, Act. This is one of the five areas of Arc Aspicio’s culture that represents how we work every day for our clients to change the world. To me, Work, Lead, Act means that we own our work, are relentless in execution, are resilient in the face of failure, and exhibit leadership and passion in all we do.
