Capabilities

Design

Creating Innovative solutions, using Design Thinking to focus on customers. Includes Customer Experience (CX) and Customer Journey Mapping

Executives are looking to reinvent the customer and citizen experiences with the Federal government in the midst of budget constraints and changing missions. Without meaningful innovation, agencies may fail to meet critical demands and miss opportunities to save money and increase mission performance.

Our full suite of design services – from design thinking and innovation workshops to stakeholder engagement through meaningful visualization – help us use empathy to engage with users to solve their problems.

Our cornerstone service is Design Thinking –  a human-centered innovation process that emphasizes observation, collaboration, fast learning, visualization of ideas, rapid concept prototyping, and concurrent business analysis, which ultimately generates innovation and increased mission outcomes. Experimentation and prototyping are key to identifying practical, implementable solutions that inspire citizens and Government customers and stakeholders.

Design Services

  • Design Thinking

  • Innovation Workshops

  • Stakeholder Engagement

  • Strategic Communications

  • Infographics and Visualization

  • User Interface / User Experience

  • Web and Mobile Design

Contributors

Dana Asper | Consultant + Designer + Developer | Dana obsesses on all the little things that create an experience. She tweaks, refines, perfects.

Meet Dana  |  View all Capabilities by Dana

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Strategy

Articulating vision and direction and developing plans to improve capabilities and reach mission goals. Creating Strategic Plans and guiding implementation.

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Dana Asper

Design

Creating Innovative solutions, using Design thinking to focus on customers. Includes Customer Experience (CX) and Customer Journey Mapping.

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Dana Asper

Human Capital

Aligning workforce capabilities, culture, and management to mission success. Creating and implementing human capital strategies and reengineering human resources functions.

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Dana Asper

Operations

Performing and continuously improving mission processes. Using metrics to improve performance.

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Dana Asper

Technology

Applying technology to enhance mission effectiveness, customer experience, and process efficiency. Planning and implementing IT Modernization.

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Dana Asper

Analytics & Visualization

Enhancing decision-making by collecting, wrangling, analyzing, and visualizing information. Using Design+Data to take a data-driven approach to solving problems.

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Arc Aspicio

Integration

Sparking innovation and collaborating. Integrated solution into the clients’ organization and in partnership with stakeholders.

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Dana Asper

Management

Providing project and program management support to large programs and strategic initiatives. Delivering projects on time, within budget, and with high visibility to status.

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Dana Asper