Running IT Like a Business: How Technology Business Management is Shaping the Future of Federal Agencies

Running IT Like a Business: How Technology Business Management is Shaping the Future of Federal Agencies

Running IT Like a Business: How Technology Business Management is Shaping the Future of Federal Agencies


As the Government continually looks for ways to increase efficiency and encourage innovation, Information Technology (IT) is emerging as a solution to these needs. Recent Federal guidance mandates all agencies to adopt a new framework for better understanding IT costs. Technology Business Management (TBM) is a framework that incorporates IT departments into the overall business network, shifting away from treating IT as an independent unit. This provides a clear way to evaluate and manage IT, running IT as a business and communicating the value of new IT investments.

Viewing and running IT like a business means establishing a business-focused strategy that takes advantage of technological capabilities. This strategy establishes a clear Return on Investment (ROI) for every IT project. Chief Information Officers (CIO) should provide a compelling portfolio of products and services with a special focus on outstanding customer experience. These services include robust operational processes, readily accessible knowledge, and frictionless self-service capabilities. These revamped IT departments must also exhibit financial and business acumen, effective marketing, and continuous research and development.

Implementing, transforming, and modernizing a foundational structure for any organization can be a challenge, especially when transitioned to the public sector. These challenges can take the form of budget constraints, stakeholder buy-in, and a lack of regulatory flexibility. While the private sector is focused on increasing shareholder value, the public sector requires a mission-focused approach to serve citizens as efficiently as possible. The increased use of TBM by Federal agencies aims to revolutionize the way that procurements, contracts, and organizations are structured, with the end goal of promoting organizational efficiency.

Federal agencies looking to adopt the principles of TBM may see the initiative as overwhelming, but there are specific steps these agencies can take to ensure a successful transition. Buy-in from all units within an agency ensures a seamless transition. Identifying the current state, key stakeholders, and a measurable desired outcome helps to establish the roadmap for TBM implementation. From there, agencies should educate their units about the goals of TBM in the roll-out process. The adoption of TBM drives the Government to think of its IT like a business, something that is process-based, profit-motivated, and flexible to changing environments.

About Arc Aspicio

Arc Aspicio enhances the future of our nation by creating bold ideas and bringing them to life. A consulting and solutions company, Arc Aspicio solves problems by applying our integrated capabilities in strategy, design, data, human capital, behavioral science, and technology. The company passionately pursues our vision to be the hub of creativity where people take action to change the world. To do this, employees collaborate with clients and partners to create solutions using a human-centered approach. Innovation is not possible without action. The company focuses on strategy first, then takes a hands-on approach implementing ideas to achieve results. Join Arc Aspicio and our Strategy Innovation Lab (SILab) by creating and sharing ideas to inspire people to change the world. Follow us on Twitter @ArcAspicio @SILabDC and learn more at www.arcaspicio.com.


Blog IT Modernization

Contributors

Michael Boyce |

Michael Boyce is a Consulting Junior Associate that supports homeland security projects in data governance, management, analytics, and visualization. He graduated from the University of Maryland, College Park in 2018 with a B.S. in Economics.

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