Countering Emerging Threats with Innovative, Human-Centered Thinking

Countering Emerging Threats with Innovative, Human-Centered Thinking

Countering Emerging Threats with Innovative, Human-Centered Thinking

Similarly, Arc Aspicio implemented design thinking as part of our strategy to develop innovative client-based solutions across a variety of mission areas. For example, our company hosts innovation sessions to teach our employees best practices to solve our clients’ challenging problems through design thinking.

The solutions we offer are not determined in a linear process. In other words, they are not “We have a problem, let’s brainstorm solutions.” Managing threats and preventing incidents in the 21st century require new levels of collaboration, so our company uses iterative, human-centered innovation techniques that lead to greater knowledge sharing. As a result, our consultants are able to develop a deeper understanding of the issues and prototype solutions, which leads to optimal mission results for our clients.

Design thinking reflects our dedication to the future of Government through new approaches, rapid solutions, innovation, and ingenuity. This forward-thinking approach provides human-centered solutions to emerging threats and mission challenges in variety of homeland security areas, including transportation security, immigration, border management, law enforcement emergency management, and intelligence.

As our nation continues to face a rising number of threats at home, the Government must devise innovative solutions to maintain effective homeland security. The increasing threat to aviation security based on the recent Egyptian Air incidents, the growing threat from international terrorism, and the rising threat from unrest in other countries is challenging the Government to find new ways to overcome specific challenges (e.g., airport security, immigration entry to the country, etc.).

The intent of design thinking is to foster innovative ideas and human-centered solutions from the perspective of the stakeholder. Design thinking consists of five elements: empathy, defining, ideation, refining, and implementation. Implementing these elements gives the Government a unique approach to efficiently design solutions.

For example, the Transportation Security Administration (TSA) implemented a design thinking solution to create a more transparent and efficient security screening process. In particular, TSA refined its security process to more effectively detect explosives and individuals with hostile intent. To do so, TSA developed a prototype during the ideation phase that redesigned the physical space of the security screening process. This improved the passenger flow at airports and interactions between TSA staff and passengers. The prototype’s success catalyzed the retraining of 50,000 TSA employees to implement the enhanced security screening process at 450 domestic airports.

Contributors

* Arc Aspicio |

Arc Aspicio enhances the future of our nation by creating bold ideas and bringing them to life. A consulting and solutions company, Arc Aspicio solves problems by applying our integrated capabilities in strategy, design, data, human capital, behavioral science, and technology. The company passionately pursues our vision to be the hub of creativity where people take action to change the world. To do this, employees collaborate with clients and partners to create solutions using a human-centered approach. Innovation is not possible without action. The company focuses on strategy first, then takes a hands-on approach implementing ideas to achieve results. Join Arc Aspicio and our Strategy Innovation Lab (SILab) by creating and sharing ideas to inspire people to change the world. Follow us on Twitter @ArcAspicio @SILabDC and, #welovedogs!

Reinventing Strategy

Reinventing Strategy

Since the GPRA Modernization Act in 2010, agencies across the Federal Government have raced to establish new Strategic Plans in response to incoming Presidential Administrations and agency leaders. Developing a new Strategic Plan is incredibly exciting for an agency. Leaders can redefine priorities, frontline managers can improve mission performance, and employees can better engage with the mission. Strategy, however, is so much more than just a Strategic Plan.

Running IT Like a Business: How Technology Business Management is Shaping the Future of Federal Agencies

Running IT Like a Business: How Technology Business Management is Shaping the Future of Federal Agencies

As the Government continually looks for ways to increase efficiency and encourage innovation, Information Technology (IT) is emerging as a solution to these needs. Recent Federal guidance mandates all agencies to adopt a new framework for better understanding IT costs. Technology Business Management (TBM) is a framework that incorporates IT departments into the overall business network, shifting away from treating IT as an independent unit. This provides a clear way to evaluate and manage IT, running IT as a business and communicating the value of new IT investments.

Behavioral Science – Using Behavioral Science to Effect Action

Behavioral Science – Using Behavioral Science to Effect Action

How do organizations encourage behavior change in their customers? Increasingly, they focus on customer experience, and as a consequence employ behavioral science methodologies. At the heart of behavioral science is the consideration of how an organization can make small investments that generate incremental savings/returns while considering both customers and organizational benefits. One example is Transportation Security Administration’s (TSA) Pre✓® and U.C. Customs and Border Protection’s Global Entry programs.

Launching into #Action Through Strategy

Launching into #Action Through Strategy

As a new employee, your first company-wide meeting can make you nervous. This was how I felt.

Arc Aspicio’s recent Strategy Launch Day was so well planned and it involved participants so that I learned that I had nothing to worry about! The company treats each employee equally and equips even the newest joiners with the information and skills they need to have a meaningful experience

What Being a Consultant Means to Me

What Being a Consultant Means to Me

As a Consulting Associate at Arc Aspicio, I provide expertise and insight to help clients solve difficult problems. To be successful, a consultant does not need only to be a subject matter expert on their client’s industry and needs - though this often ends up happening over time.

Captivate Your Audience Through Design+Data

Captivate Your Audience Through Design+Data

So often, senior leaders must communicate their strategic and simple vision in a world of growing complexity. They must make decisions – and frequently explain them – based on an enterprise view of their data. It’s getting easier to do this these days through data visualizations and infographics that speak to specific employee and stakeholder audiences. Design+Data is what we call it at Arc Aspicio.

Chief Data Officers: Six Steps to Manage Data as an Enterprise Asset

Chief Data Officers: Six Steps to Manage Data as an Enterprise Asset

With an exponential increase in the types and quantities of data, organizations need defined strategies and techniques to manage data as an enterprise asset. To create enterprise-wide use of data, a Chief Data Officer (CDO) needs a clear data agenda for leadership and the whole organization to address current and future needs. CDOs should follow this six-part data plan to achieve short term capability gains and plot a path to greater enterprise data maturity.

Securing Cyberspace: Agile Strategy to Counter Changing Threats

Securing Cyberspace: Agile Strategy to Counter Changing Threats

Cybersecurity, managing and protecting computer systems from attacks, is evolving just as quickly as the techniques hackers use to cause damage. Historically, the public and private sectors believed that stronger technology and more advanced computer systems alone were enough to prevent attacks. As new trends emerge and the technologies used to both conduct and prevent hackings improve, cybersecurity strategies must remain agile, trying new tactics to counter changing threats.

Hacking Back – Do the Benefits Outweigh the Risks?

Hacking Back – Do the Benefits Outweigh the Risks?

With the increased frequency and sophistication of cyber-attacks worldwide, companies and executives are becoming frustrated with a traditional focus on defensive tactics. As a result, some private sector actors are taking a more active role in cybersecurity by “hacking back” – hacking against the very groups that are attacking their systems in retaliation or to retrieve stolen data. As hacking back rises in popularity, it is important to consider a number of political and legal issues and the risks to counter-terrorism efforts.