A Picture’s Worth a Thousand #Hashtags

A Picture’s Worth a Thousand #Hashtags

One glance around any American airport and you spy passengers of all ages scrolling through smartphones and mobile devices. Pulling up boarding passes, checking itineraries, and updating loved ones all takes place with a swipe and a tap. Travelers take their phone, laptop, and tablet along for the ride to keep tabs on what is going on with the world via various modes of social media.
 

In July 2013 the Transportation Security Administration (TSA) joined Instagram, one of the most popular social media photo-sharing sites hosting 150+ million users. With over 147,000 followers, TSA educates the travelling public and focuses on customer service through a user-friendly medium.

With customer-direct lines such as Instagram, TSA has greater control over its public relations destiny. Currently, many of the posts contain photos of “TSA Catches” which are prohibited items caught before making their way onto an airplane. After recognizing fellow passengers attempts to board airplanes with loaded pistols, knives disguised as hair combs, and throwing stars, passengers are reminded of the work TSA personnel are doing every day to keep real dangers out of the skies.

Instagram helps educate the public about TSA’s policies regarding restricted items as well as initiatives such as TSA Pre✓™. TSA’s Instagram account has highlighted the TSA Pre✓™ service by putting a face to the program, alongside any new updates regarding participation.

As awareness of TSA’s policies increases, the number of expedited screenings is likely to increase. When travelers go through the screening process more efficiently, passengers, screeners, airports, and TSA personnel on all levels have a smoother travel experience.

With the goal of keeping the travelling public safe, TSA adapted to the growing demand for mobility by embracing social media. Messaging, educating, and enhancing customer service cannot be done overnight, but the success of the TSA Instagram account speaks volumes about America’s desire to peer into the X-RAY machine alongside TSA screeners to see what they really find in carry-on bags. 

 

TSA’s Instagram mobile profile

Information and application table for TSA Pre✓™

Contributors

* Arc Aspicio |

Arc Aspicio is a management, strategy, and technology consulting firm that takes a mission-oriented approach to complex client challenges. Focused on innovation, Arc Aspicio provides services in strategy, design, human capital, operations, analytics and visualization, technology and information sharing. The company is known for a strong, collaborative culture that values gratitude, provides leadership opportunities, and explores the future. Our teams take a human-centered approach to working with clients and are flexible and responsive within dynamic Government client environments where missions evolve and new priorities arise sometimes even daily. We thrive on these situations and promote continuous improvement and new ideas. And, #welovedogs! Follow us on Twitter @arcaspicio or learn more at www.arcaspicio.com.

Lynn Ann Casey / Chief Executive Officer info@arcaspicio.com 703.465.2060

LeadersNest Names Lynn Ann Casey a FedFem Award Honoree

LeadersNest Names Lynn Ann Casey a FedFem Award Honoree

Washington, DC, October 19, 2018 — LeadersNest named Arc Aspicio CEO Lynn Ann Casey a FedFem Award Honoree. The FedFem awards salute high-impact women executives and leaders of the government contracting community. FedFem Award Honorees blend their entrepreneurial courage and Federal government support that effectively impacts the industry, national economy, and the local marketplace. 

Boosting the Mission: Developing Acquisition Requirements Guidance

Boosting the Mission: Developing Acquisition Requirements Guidance

To keep up with the fast pace of change in the field of Government acquisitions, Department of Homeland Security (DHS) components are developing their own acquisition requirements (AR) policies. However, without specific timeframes to finalize these policies, DHS agencies often lack guidance on how to develop ARs. Among DHS agencies, the U.S. Coast Guard is leading the way with their own formal policy to describe this process. To compliment the U.S. Coast Guard’s policy, DHS created the Joint Requirements Integration and Management System (JRIMS) to offer direction for agencies—to review, validate, and suggest solutions for capability gaps and requirements.

Top Qualities of Design Thinking Leaders

Top Qualities of Design Thinking Leaders

Design Thinking is on the rise in the business world. Design Thinking leaders focus on creating the best product for their clients and working with the experiences and insight of fellow coworkers. Some of the key characteristics of Design Thinking leaders present themselves in individuals who are open and subject themselves to vulnerability with clients and coworkers. These qualities help leaders to connect and build relationships with others. They also create an open flow of communication that allows for others to better share their knowledge to align with and understand the company's mission.

Think, Key, Speak: Purposeful Communications

Think, Key, Speak: Purposeful Communications

I spent the early years of my career in the United States Navy as a Naval Flight Officer on the E-2C Hawkeye, the Navy’s aircraft carrier-based Airborne Early Warning and Command and Control platform. The various missions of the aircraft demand that aircrew monitor up to ten radio frequencies, and actively speak on three or four of those, at any given moment in flight.

How Can Communities Ready Themselves for a Major Power Grid Event?

How Can Communities Ready Themselves for a Major Power Grid Event?

Communities are often the foundation for an expedited recovery following major events. But how can communities strengthen their response to, for example, a major cyber-attack or natural event, such as an Electronic Magnetic Pulse solar flare? A United States electrical grid failure could destroy a number of the nation’s high voltage transformers causing widespread outages for several weeks, even months. A public health emergency could quickly ensue particularly among the vulnerable as the ripple effects cause significant societal disruption. The Federal Emergency Management Agency’s (FEMA) strategic plan encourages and empowers communities to prepare for the inevitable impacts of future disasters. How can communities prime for major events?

Confessions of a Chief Strategy Officer

Confessions of a Chief Strategy Officer

I’ll admit it, I was a little smug. After more than 20 years in the consulting business helping clients develop, implement, and integrate their strategies, I thought… “how hard could it be to do the same things for my own company – a company of consultants?” I had the commitment of my leadership, a group of talented people, and a plan and resources to grow the company. We had energy and we had a great process and tools to successful. What could go wrong?