Every neighborhood has untapped skills and resources that become critical during an emergency. Consider the street you live on. Do you know which of your neighbors has medical expertise? If someone owns a generator? Or if anyone can operate a ham radio? Having this information will help your community respond more effectively during the first hours of a disaster, when emergency services are often stretched thin and may not reach everyone immediately.
As the fast-paced evolution of artificial intelligence (AI) continues to rapidly transform how organizations operate, Government leaders face immense opportunities and increased risks. By taking the following actions, leaders can position their agencies to harness AI’s benefits while safeguarding public trust.
More than one in four Americans have a disability according to the Centers for Disease Control and Prevention. Federal compliance with Section 508 of the Rehabilitation Act of 1973 increases the reach of Government by making Federal programs and resources accessible to all. To achieve 508 compliance, digital products must adhere to industry-wide standards for color contrast, alternate text, and PDF tags. 508 compliance is about more than just adhering to regulations – it gives everyone a fair chance to apply for benefits and stay informed.
Combating human trafficking requires sensitivity to the experiences of victims, whose trauma and fear can make identification and cooperation especially challenging. Significant resources and coordination must be managed across jurisdictions for law enforcement agencies and non-profit organizations to detect and investigate these complex crimes. Because of the significant resources and energy required, small and local jurisdictions often lack the capacity to identify, investigate, and prosecute these crimes.
Disaster management is a complex undertaking, one that requires smooth operation across all levels of the Government. The Federal Emergency Management Agency (FEMA) works with a network of emergency managers and other stakeholders before, during, and after natural disasters, including state, local, tribal, and territorial (SLTT) Government agencies. Each SLTT agency’s circumstances are unique, including their knowledge base, budget, resources, and relationships with other Government agencies.
Strong border security measures depend on earning the public’s trust and therefore, public cooperation. Recent updates to the Transportation Security Administration (TSA) procedures highlight how small adjustments can have significant impact when it comes to building this trust. Changes such as eliminating the need for passengers to remove shoes or laptops under certain conditions not only reduce delays but also demonstrate responsiveness to the concerns of travelers. These shifts improve efficiency while sending a message: Security can adapt to meet both safety requirements and public expectations.
Federal agencies face an unprecedented challenge – deploying Artificial Intelligence (AI) in ways that tangibly enhance mission delivery instead of simply following technology trends. While people are talking about the features and size of the latest AI large language models (LLM), they are asking the wrong questions.
Strategy is a set of decisions about what an organization will – and will not – do to achieve its goals. The larger the organization, the more challenging it is to implement a strategy. A clear, well-understood strategy helps focus resources and effort on an organization’s most important priorities. Culture, however, is the key to making strategy happen, especially in large, complex organizations like the Federal Government.
Effective communication is essential for Government program leaders, especially when conveying complex or mission-critical information to stakeholders. While traditional methods like written or spoken updates can fall short, infographics offer a powerful alternative by making data more accessible, memorable, and engaging. By mastering the key principles of infographics in storytelling, leaders can transform stakeholder communication. Using well-crafted infographics not only enhances clarity but also drives stronger project outcomes.
In today’s global landscape – shaped by increased migration, globalization, and evolving security concerns – agencies like U.S. Customs and Border Protection (CBP) must balance national security with the efficient processing of individuals entering the country lawfully. To manage risk and maintain security, CBP can continue to prioritize the needs of travelers who must enter the country quickly by taking a human-centered approach.
Every month, artificial intelligence (AI) increases in both popularity and capability. AI refers to a computer’s ability to perform automated tasks in a manner that mimics human intelligence. In today’s fast-paced environment, AI provides Federal agencies with a solution to reduce time spent on repetitive tasks (e.g., data entry and analysis) to prioritize complex, mission-critical work.
The adoption of drone technology and online drug markets by drug traffickers is creating a borderless, hard-to-detect threat that bypasses traditional border control methods. As new traffickers coordinate operations through decentralized online markets and smuggle drugs over the border via unmanned drones, physical infrastructure becomes increasing obsolete.
Shifting from neurobiological research on substance use to Federal consulting was not as much of a leap as it may seem. Instead, it was the next step in my career rooted in the same core values. At the heart of both roles are three essential principles that continue to shape my work: innovation, collaboration, and evidence-based problem solving.
