
Design Thinking: Putting the Citizen at the Heart of Lasting Change
For the past few decades, there has been a growing increase in the digital channels available to network with the Federal government. These channels have made it easier for the public to interact and elicit responses from elected officials.These growing interactions have increased expectations for Government to be more transparent and collaborative. From the Department of Homeland Security (DHS) to the Department of State (DOS), Design Thinking transformations have begun to develop and modernize programs to be more human-centered. Agencies and programs beholden to serve the public good should logically adopt a problem-solving mindset that places the individual at the heart of any lasting changes.