Throughout the years, Arc Aspicio has prioritized community engagement, making it an integral part of our company culture. Our company provides employees with annual volunteer hours and encourages them to give back to our community and its members. Engaged employees are more productive, and by allowing employees to grow through volunteerism, you allow for growth in productivity.
Whether it is responding to a global crisis or packing a moving truck, we all participate in problem-solving in some form each day. Still, too often when we face complex problems at the organizational level, we jump directly into the problem rather than following a fact-based process to address it.
Problem-solving is a fundamental skill in any work environment but following a structured and repeatable approach to problem-solving greatly enhances outcomes.
We often quickly and instinctively recognize when a process or design is not working well, even if we cannot quite pinpoint what is not working or how to fix it. This is a challenge that often feels daunting and complex while leaving us asking ourselves “where do I begin?” Structured frameworks help organizations break the problem into more manageable pieces, set goals, and identify where to start, where to go next, and how to get there. When designed well, these frameworks turn into a playbook which helps organizations maximize resources, improve quality, and allow for repeatability to address challenges with strong solutions.
At the heart of every government agency is a mission. This mission defines not just the organization, but the priority objectives, short-term and long-term goals, and the precise context in which any part of that organization contributes to transforming those goals into a reality.
Government leaders are constantly on the lookout for innovations that could be brought to bear on their most difficult challenges. Separating the truly useful new approaches from the mere buzzwords can be hard to navigate.
When evaluating what the market has to offer, leaders should focus on one question above all else: how does this help me solve the problems confronting my organization?
Government and private sector organizations alike face a daunting challenge when considering how to adapt to long-term hybrid work environments in the post-pandemic world. A hybrid environment, with a mix of remote and in-person work arrangements, introduces ambiguity and complexity, and presents opportunities to organizations. The key to a compelling, effective, and sustainable approach to hybrid work is to avoid the temptation for one-size-fits-all solutions and to instead focus on tailoring an approach that puts your workforce in a position to succeed at meeting your unique organizational mission.
Government agencies and policymakers increasingly recognize supporting innovation as essential to achieving their missions. Still, many leaders struggle to promote innovation. Some may even give up and see it as unrealistic for their organizations. However, promoting innovation is very realistic and is achievable.
To promote innovation across the government and achieve mission results, we need to start with a clear understanding of what innovation actually involves and of specific problem-solving techniques we can use to innovate effectively.
As the workplace continues to change dramatically and work shifts more into a new hybrid environment, connecting with colleagues and building new relationships remains important, but is now more challenging than ever. While meetings have moved to virtual platforms like Teams and Zoom and some work has moved to smart phones, we have found that there is not a technology substitute for the watercooler or the hallway conversation.
Each year, Arc Aspicio brings our strategy to life with a theme – a single word that helps our company focus on our vision. This year, our theme is #Connect. Relationships are more important than ever to achieve organization and mission goals. To make this theme come alive, we are innovating to find new ways to connect internally and externally.
With government agencies becoming increasingly complex, they often require a large staff of government employees and sometimes contractors to achieve their goals. While focusing on the daily tasks, it can be easy to lose touch with the agency’s overarching mission. The mission of an agency defines priority objectives, short-term and long-term goals, and the precise context of the operation.
Developing a mission mindset is critical to keeping an organization’s mission in focus, as it is the foundation for understanding your office and agency’s goals. A mission mindset drives delivery from mission statement to task completion, which allows the individual to understand how their direct assignments contribute to realizing the mission.
In the past several years, Design Thinking has become a prominent technique to solve complex challenges in Government. Design Thinking is a human-centered approach to problem solving where empathy is a key principle, and where we strive to understand stakeholders’ goals, ambitions, motivations, needs, desires, and frustrations. It provides a structured, yet iterative and flexible process to create alternatives, and identify and then implement new ways of working to achieve mission goals.
Collecting and analyzing Customer Data is an essential element of Customer Experience. However, using Customer Data to tailor and improve a Customer’s experience is a tricky scenario to get just right. Using too much data, or too personal of data, can make a customer uncomfortable and turned off. Suggesting a related product or service or offering help, in an authentic way, can make for a delighted customer.
In some ways, consultants have always operated in a hybrid world – working at their client sites throughout the week and then coming together with their colleagues in the office or on the phone. Since the pandemic, this has gotten even more complicated with multiple online platforms for day-to-day work, workshops, and conferences.
Thriving in this new hybrid model does not just happen – it requires clear leadership direction, investment in a collaborative culture, new soft skills in relationship building, and a workforce that desires to reach out and connect to tackle new projects and challenges.
Many government agencies are adapting their responses to the ongoing COVID-19 pandemic. The Transportation Security Administration (TSA), in particular, had to adapt to vetting passengers through checkpoints in a safe, effective way. Fast, practical innovation alongside the necessity for the creation of long-term solutions was critical for the agency as passenger volume increased steadily.
TSA faced a critical problem: ensuring the safety of airline passengers and Transportation Security Officers (TSOs) while prioritizing safety and security. The TSA Innovation Task Force issued a call for white papers on Innovation Demonstrations for Enterprise Advancement, focusing on solutions for safe-distance screening and reducing the spread of infectious diseases.
