Operations

Performing and continuously improving mission processes

Organizations face significant challenges implementing commonly understood, streamlined, and repeatable processes – often facing backlogs of work critical to their mission. From support for adjudicating cases to mission outreach with their stakeholders to operating technology solutions, these operations require disciplined management, measured productivity, and continuous improvement. Avoiding disruption to the mission is essential.

Arc Aspicio provides operations services with a focus on well documented procedures, dashboards for measuring progress and productivity, effective training, and a laser focus on continuously improving processes – all with a focus on speed to mission.

We perform operational processes in close collaboration with our Federal Government partners, and work to measure and improve these processes using lessons learned and best practices.

Operations Services

  • Process Operations
  • Case Management
  • Process Improvement
  • Performance Measurement
  • Organization Transformation
  • Standard Operating Procedures Implementation
  • Stakeholder Outreach

Contributors

Dana Asper | Consultant + Designer + Developer | Dana obsesses on all the little things that create an experience. She tweaks, refines, perfects.

Strategy

Articulating vision and direction and developing plans to improve capabilities and reach mission goals.

Design

Creating Innovative solutions, using Design thinking to focus on customers

Technology

Applying technology to enhance mission effectiveness, customer experience, and process efficiency.

Management

Providing management service to achieve milestones, improve transparency, and align investments to program goals