Countering Emerging Threats with Innovative, Human-Centered Thinking

Countering Emerging Threats with Innovative, Human-Centered Thinking

Countering Emerging Threats with Innovative, Human-Centered Thinking

Similarly, Arc Aspicio implemented design thinking as part of our strategy to develop innovative client-based solutions across a variety of mission areas. For example, our company hosts innovation sessions to teach our employees best practices to solve our clients’ challenging problems through design thinking.

The solutions we offer are not determined in a linear process. In other words, they are not “We have a problem, let’s brainstorm solutions.” Managing threats and preventing incidents in the 21st century require new levels of collaboration, so our company uses iterative, human-centered innovation techniques that lead to greater knowledge sharing. As a result, our consultants are able to develop a deeper understanding of the issues and prototype solutions, which leads to optimal mission results for our clients.

Design thinking reflects our dedication to the future of Government through new approaches, rapid solutions, innovation, and ingenuity. This forward-thinking approach provides human-centered solutions to emerging threats and mission challenges in variety of homeland security areas, including transportation security, immigration, border management, law enforcement emergency management, and intelligence.

As our nation continues to face a rising number of threats at home, the Government must devise innovative solutions to maintain effective homeland security. The increasing threat to aviation security based on the recent Egyptian Air incidents, the growing threat from international terrorism, and the rising threat from unrest in other countries is challenging the Government to find new ways to overcome specific challenges (e.g., airport security, immigration entry to the country, etc.).

The intent of design thinking is to foster innovative ideas and human-centered solutions from the perspective of the stakeholder. Design thinking consists of five elements: empathy, defining, ideation, refining, and implementation. Implementing these elements gives the Government a unique approach to efficiently design solutions.

For example, the Transportation Security Administration (TSA) implemented a design thinking solution to create a more transparent and efficient security screening process. In particular, TSA refined its security process to more effectively detect explosives and individuals with hostile intent. To do so, TSA developed a prototype during the ideation phase that redesigned the physical space of the security screening process. This improved the passenger flow at airports and interactions between TSA staff and passengers. The prototype’s success catalyzed the retraining of 50,000 TSA employees to implement the enhanced security screening process at 450 domestic airports.

Contributors

* Arc Aspicio | Arc Aspicio is an information technology and management consulting company that focuses on homeland security and intelligence. Our services include strategy and planning, business architecture, strategic communications, mission/technology alignment, information technology, and program management. Arc Aspicio is building a community that promotes collaboration, continuous learning, innovation, and intelligence to improve homeland security. For more information, please visit www.arcaspicio.com.

Contact Information
Lynn Ann Casey / Chief Executive Officer
info@arcaspicio.com
703.465.2060

Using Behavioral Science to Improve Mission Outcomes

Using Behavioral Science to Improve Mission Outcomes

Although behavioral science has been studied and applied within academia for decades, recently the concept has emerged everywhere – from Silicon Valley tech giants such as Google and Uber, to various Government agencies including the Department of Education, the Department of Defense, and the Department of Agriculture.But defining and applying such a broad and sometimes-nebulous discipline can prove difficult. What exactly is behavioral science? How can the Government use the concepts and lessons learned effectively?

Homeland Security Managers = Innovative Leaders

Homeland Security Managers = Innovative Leaders

The search for and implementation of innovative methods to protect the homeland should play an important role in homeland security managers’ approach to how they guide their organizations. Citizens expect government leaders to propose and implement organizational, acquisition, and personnel management practices that enhance our nation’s ability to prepare for and mitigate potential threats. They expect these to make them safer and the nation more secure.

Exploring the Known: Empowering Innovation by Working Out Loud

Exploring the Known: Empowering Innovation by Working Out Loud

Sharing in-progress work with others – your team, your client, your leaders – can be a daunting prospect. It can also be a great way to share lessons learned, drive quality into everything we do, and build trust. Working Out Loud is “a practice that combines conventional wisdom about relationships with modern ways to reach and engage people”. 

Leaders by Design (Thinking)

Leaders by Design (Thinking)

At Arc Aspicio, our very best assets are our people. In 2017, we introduced a program called the ‘Leaders by Design’ aimed at growing future leaders of our firm in a peer group setting. Leaders by Design is a customized experience for Senior Associates within the company to develop leadership skills and grow professionally and personally by interacting with others with similar experiences and also with senior leaders. The Peer Group is a co-investment to focus on collective growth and development – this means the company invests money and time in developing the training and the growing leaders also invest personal time.

Organization Redesign: Is the Cure Worse than the Ailment?

Organization Redesign: Is the Cure Worse than the Ailment?

According to a popular management joke, new executives should blame their predecessors when facing their first crisis.  When facing their second crisis, they should reorganize everything. Jokes are funny when they’re seen as plausible. Reorganizations show action, produce change, and create opportunities for new leadership. However, are reorganizations worth the disruption?

Arc Aspicio to Host Design Thinking Forum: Creating the Future of Government on June 21

Arc Aspicio to Host Design Thinking Forum: Creating the Future of Government on June 21

Washington, DC, June 7, 2017 — Arc Aspicio plans to host an inaugural Design Thinking Forum featuring a discussion on how Federal leaders can innovate solutions to create the future of Government. Design Thinking is a human-centered innovation process that emphasizes observation, collaboration, fast learning, visualization of ideas, rapid concept prototyping, and concurrent business analysis, which ultimately generates innovation and increased mission outcomes.

Firefighters Show You Can Develop a Strategy While Fighting Fires

Firefighters Show You Can Develop a Strategy While Fighting Fires

“Employees at all levels are too busy ‘doing their jobs’ and ‘fighting fires’ to devote time or pay heed to strategic initiatives.” It’s a common complaint. Academic literature has confirmed that ‘firefighting’ takes up much of the manager’s job and offers extensive advice on how to stop fighting fires – and even how to suppress the urge to do so.

The SILab: An Invitation to Embrace Innovation

The SILab: An Invitation to Embrace Innovation

Government agencies and businesses must embrace innovation and strategic thinking to keep up with today’s changing society, rising demands, and complex problems. Encouraging organizations to fully adopt innovative thinking, however, is difficult. Organizations are often focused on their daily activities and have limited time to discover new approaches. In addition, employees often choose to stay with proven, mainstream solutions because they fear wasting resources or failure. 

Putting the Mission First in a Leader’s Agency Reform Plan

Putting the Mission First in a Leader’s Agency Reform Plan

Agency leaders have more than a little to do these days. The Office of Management and Budget (OMB) released guidance for implementing Executive Orders and Presidential Memoranda on Federal management and human capital. The Comprehensive Plan for Reforming the Federal Government and Reducing the Federal Civilian Workforce (M-17-22) directs agencies to create comprehensive plans to enhance mission focus, streamline operations, and improve workforce effectiveness and efficiency.

SharePoint: Unique Solutions for Homeland Security Partners

SharePoint: Unique Solutions for Homeland Security Partners

As information sharing has become more common across local, state, and federal agencies, homeland security partners need tools to manage this critical data. SharePoint has emerged as an information sharing tool that can assist emergency managers, law enforcement agencies, and others across the homeland security enterprise with the sharing of sensitive data with internal and external partners, quickly and securely.

Managing Change Using a Maturity Model

Managing Change Using a Maturity Model

The pace of change is accelerating. Government agencies, and their employees, must find new ways to support their stakeholders and manage internal operations in the face of changing mission expectations and potential budget cuts. Guiding the workforce through the change is messy and challenging and is essential to successful implementation of innovative ideas, technologies, and processes. 

Lost in Translation No Longer: Data Translators Bridge the Gap to the Mission

Lost in Translation No Longer: Data Translators Bridge the Gap to the Mission

Two main types of problems can make it difficult to make data-driven decisions: technical and cultural. Technical difficulties could include data that is messy, incomplete, or split between different departments or components. Cultural factors might include a resistance to change, an environment that favors trusting your instincts, or a belief that things are fine the way they are. 

How to Use Data to Drive Employee Engagement

How to Use Data to Drive Employee Engagement

When it comes to retaining your workforce, one feature correlates to 87% increases in retention and 57% increases in employee effectiveness. It is not compensation. It is employee engagement. Engagement measures an employee’s emotional commitment to an organization and willingness to use discretionary effort to achieve organizational goals. In other words, engaged employees strive to exceed the status quo. 

A Leader’s Most Influential Tool: Gratitude

A Leader’s Most Influential Tool: Gratitude

Gratitude is one of a great leader’s most powerful tools. It creates positive energy among an organization and the sense of appreciation permeates through the work the collective group is performing. Influential leaders listen to the needs of their colleagues and express gratitude. This helps them bring out the potential in the people they lead and inspire them to achieve what is most important to them and to the project.