Culture Insight 3: Deliver on the Mission
At Arc Aspicio, our client’s mission is our mission. As Harry Truman said, “It is amazing what you can accomplish if you do not care who gets the credit.”
Culture Insight 2: Work, Lead, Act
Work, Lead, Act. This is one of the five areas of Arc Aspicio’s culture that represents how we work every day for our clients to change the world. To me, Work, Lead, Act means that we own our work, are relentless in execution, are resilient in the face of failure, and exhibit leadership and passion in all we do.
Culture Insight 1: Bravely Explore and Innovate
Exploration comes in many forms, like choosing the less-defined trail on a hike, putting the navigation system away and driving to see where the road takes you, or finally taking that creative writing class you always wanted to take. For a lot of people, exploration simply means taking the time to do something without knowing what the outcome will be.
A Culture of Innovation and Action
At Arc Aspicio, our culture remains the tether to our past and serves as a road map to our future. It empowers people to innovate without fear in a space that is equitable and fair. We ensure that everyone has a fair chance to contribute, collaborate, and compete to support our already strong culture of innovation and action.
Building a Customer-centric Culture in Government
With the emergence of social media and the ability for reviews to go viral, a customer has unprecedented influence on an organization’s image. Because of this, it is critical for an organization to develop a process that makes it easy to build relationships with existing or potential customers and provide them with a positive customer experience (CX).
Using Customer Experience to Set Apart Government Services
Throughout the day, every day, you experience multiple interactions. Whether it be picking up your morning coffee, going to your daily meeting, or something else, you are left with a feeling about a service, person, or organization that, over time, and through constant interaction creates a perception.
#Spark: Igniting Creativity and Innovation
A strategic theme sets a tone for how a company successfully achieves strategic goals and objectives and encourages complimentary action. Each year at Arc Aspicio we choose a theme that inspires our employees to work to bring our strategy to life. This year, we chose #Spark. #Spark captures our desire to accelerate bold ideas.
Resiliency When Technology Fails
The Federal Government relies on technology to deliver critical services to citizens and to protect the homeland. Communication, enabled by technology, allows government agencies such as the Federal Emergency Management Agency (FEMA) to coordinate with local partners when responding to emergency events. But what happens when technology fails? How can operations continue when a cyber security attack compromises communications, or an extreme weather event obliterates IT equipment?
Combining Design+Data with Behavioral Science Is a Catalyst for Action
As access to data is expanding at an unprecedented pace, Government agencies are developing data analytic capabilities to support data-driven decision-making. However, many agencies have yet to implement a data approach that expands beyond traditional analytics. Combining behavioral science into analytical approaches helps uncover nuances and deliver insights that are a catalyst for action.
Human Trafficking – A Crime Like No Other
Human Trafficking is an insidious practice – one that is very hard to crack down on. The complexities of human trafficking make it especially hard to stop. Though organized crime, drug trafficking, or other global illicit networks come in infinite iterations, human trafficking is even more nuanced due to its commodity – human beings. All humans – from your daughter or son, to your neighbor, to your teacher, are vulnerable to the pernicious cycle of human trafficking, and an understanding of this is both vital to solving the problem, while also making it extremely difficult to investigate, prosecute, and ultimately mitigate.
Sparking a National Conversation on Human Trafficking
In November 2019, facilitators from Arc Aspicio’s Strategy Innovation Lab (SILab) led a dynamic conversation with a distinguished group of human trafficking professionals with experience in federal law enforcement, victim services, non-profit organizations, academia, the private sector, and included a survivor. I was part of a team of facilitators who provided ground rules and led a small group’s conversation with prepared questions. My background of twenty-eight years of Federal law enforcement has given me a breadth of experience attending and participating in human trafficking events across the United States and abroad, usually aimed at training personnel or presenting information about this crime. Seldom do they engage human trafficking experts across profession areas to share experiences and perspectives and strategize actionable solutions.
Choice Architecture Helps Stakeholders Make Better Decisions
Do you ever find yourself adding fruits and vegetables to your tray while dining at a cafeteria and the asking yourself “Why do I have an apple and salad on my tray when I don’t even like salad”? How about grabbing a lighter or a shaving razor from the check-out lane at the Supermarket? If the answer is yes, then you have experienced and been influenced by Choice Architecture.
How Better Data Can Help Address Human Trafficking at the National Level
Human Trafficking is a global problem, the extent of which is not clearly understood and is difficult to measure. To tackle this issue, Arc Aspicio’s SILab hosted Innovative Ideas to Combat Human Trafficking – A Conversation in November 2019. The SILab is a knowledge hub that accelerates innovative and sustainable solutions through methods, tools, thought leadership, events, and other resources to help our people, partners, and clients solve complex problems. Nearly 30 professionals with experience combating human trafficking in law enforcement, victim services non-profits, academia, and the private sector and a survivor participated to offer strategic and actionable solutions for combating human trafficking during the event.