Our Story: Part 6 - We Put the Mission First for our Clients: A 2018 Close Up

Our Story: Part 6 - We Put the Mission First for our Clients: A 2018 Close Up

Our Story, Part 6

We Put the Mission First for our Clients: A 2018 Close Up

One thing that helps agencies assess that fit is Design Thinking. Design Thinking is a problem-solving approach that starts with empathy and is built on learning the challenges, goals, and motivations of the ultimate user of the product or service. We have used Design Thinking to help agencies identity bottlenecks and develop solutions to overcome those challenges.

We might use personas, user stories, or cases as part of our exploration process.

We encourage Chief Information Officers and program leaders to go boldly in their exploration of technology – with the only rule of using a ‘mission lens’ to do this. Mission first, people next, then technology as a supporting role to magnify what those people can achieve.

About Arc Aspicio
Arc Aspicio is a management, strategy, and technology consulting firm that takes a mission-oriented approach to complex client challenges. Focused on innovation, Arc Aspicio provides services in strategy, design, human capital, operations, analytics and visualization, technology, and information sharing. The company is known for a strong, collaborative culture that values gratitude, provides leadership opportunities, and explores the future. Our teams use a human-centered approach to working with clients and are flexible and responsive within dynamic Government client environments that often have new priorities and evolving missions. We thrive on these situations and promote continuous improvement and new ideas. And, #welovedogs! Follow us on Twitter @arcaspicio or learn more at www.arcaspicio.com.

Technology can help get something done. This has been a common theme in my 29-year consulting career, whether it be preventing terrorist attacks, mitigating flood risk, making it easier for students to apply for loans, or combatting human trafficking.

Implementing technology for technology’s sake doesn’t work. Applying technology to increase capability and effectiveness in achieving mission goals is the place to start. It is about understanding the mission first and embedding that in everything we do for our clients.

Recently, I have been analyzing how our Federal Government clients adopt cloud for infrastructure, DevOps approaches, and even blockchain. Some organizations jump on a new technology too quickly –  without understanding what the benefits are or how it fits with their particular mission. Unfortunately, they then don’t get the expected benefits due to low adoption or missed opportunities. If you think of cloud computing as just another hosting option, you miss the power of dynamic infrastructure to speed mission deployments.

On the other hand, agencies that start with mission challenges in mind have a better chance at selecting the right technologies or methods that are a ‘fit” for their organization and meld with the mission and mission operators seamlessly. Think of a wrench in the hand of a mechanic or paint brush for an artist. Both are tools that become one with the operator.

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Contributors

Rob O'Keefe |

Rob O’Keefe, President of Arc Aspicio, brings more than 25 years of experience in designing and delivering innovative solutions for the government and Fortune 500 corporations. He is a certified Project Management Professional (PMP) with extensive experience in large program risk and quality management. Rob currently leads Client Delivery for the company’s work at the Department of Homeland Security and on all contract vehicles.

Reinventing Strategy

Reinventing Strategy

Since the GPRA Modernization Act in 2010, agencies across the Federal Government have raced to establish new Strategic Plans in response to incoming Presidential Administrations and agency leaders. Developing a new Strategic Plan is incredibly exciting for an agency. Leaders can redefine priorities, frontline managers can improve mission performance, and employees can better engage with the mission. Strategy, however, is so much more than just a Strategic Plan.

Running IT Like a Business: How Technology Business Management is Shaping the Future of Federal Agencies

Running IT Like a Business: How Technology Business Management is Shaping the Future of Federal Agencies

As the Government continually looks for ways to increase efficiency and encourage innovation, Information Technology (IT) is emerging as a solution to these needs. Recent Federal guidance mandates all agencies to adopt a new framework for better understanding IT costs. Technology Business Management (TBM) is a framework that incorporates IT departments into the overall business network, shifting away from treating IT as an independent unit. This provides a clear way to evaluate and manage IT, running IT as a business and communicating the value of new IT investments.

Behavioral Science – Using Behavioral Science to Affect Action

Behavioral Science – Using Behavioral Science to Affect Action

How do organizations encourage behavior change in their customers? Increasingly, they focus on customer experience, and as a consequence employ behavioral science methodologies. At the heart of behavioral science is the consideration of how an organization can make small investments that generate incremental savings/returns while considering both customers and organizational benefits. One example is Transportation Security Administration’s (TSA) Pre✓® and U.C. Customs and Border Protection’s Global Entry programs.

Launching into #Action Through Strategy

Launching into #Action Through Strategy

As a new employee, your first company-wide meeting can make you nervous. This was how I felt.

Arc Aspicio’s recent Strategy Launch Day was so well planned and it involved participants so that I learned that I had nothing to worry about! The company treats each employee equally and equips even the newest joiners with the information and skills they need to have a meaningful experience

What Being a Consultant Means to Me

What Being a Consultant Means to Me

As a Consulting Associate at Arc Aspicio, I provide expertise and insight to help clients solve difficult problems. To be successful, a consultant does not need only to be a subject matter expert on their client’s industry and needs - though this often ends up happening over time.

Captivate Your Audience Through Design+Data

Captivate Your Audience Through Design+Data

So often, senior leaders must communicate their strategic and simple vision in a world of growing complexity. They must make decisions – and frequently explain them – based on an enterprise view of their data. It’s getting easier to do this these days through data visualizations and infographics that speak to specific employee and stakeholder audiences. Design+Data is what we call it at Arc Aspicio.

Chief Data Officers: Six Steps to Manage Data as an Enterprise Asset

Chief Data Officers: Six Steps to Manage Data as an Enterprise Asset

With an exponential increase in the types and quantities of data, organizations need defined strategies and techniques to manage data as an enterprise asset. To create enterprise-wide use of data, a Chief Data Officer (CDO) needs a clear data agenda for leadership and the whole organization to address current and future needs. CDOs should follow this six-part data plan to achieve short term capability gains and plot a path to greater enterprise data maturity.

Securing Cyberspace: Agile Strategy to Counter Changing Threats

Securing Cyberspace: Agile Strategy to Counter Changing Threats

Cybersecurity, managing and protecting computer systems from attacks, is evolving just as quickly as the techniques hackers use to cause damage. Historically, the public and private sectors believed that stronger technology and more advanced computer systems alone were enough to prevent attacks. As new trends emerge and the technologies used to both conduct and prevent hackings improve, cybersecurity strategies must remain agile, trying new tactics to counter changing threats.

Hacking Back – Do the Benefits Outweigh the Risks?

Hacking Back – Do the Benefits Outweigh the Risks?

With the increased frequency and sophistication of cyber-attacks worldwide, companies and executives are becoming frustrated with a traditional focus on defensive tactics. As a result, some private sector actors are taking a more active role in cybersecurity by “hacking back” – hacking against the very groups that are attacking their systems in retaliation or to retrieve stolen data. As hacking back rises in popularity, it is important to consider a number of political and legal issues and the risks to counter-terrorism efforts.