Our Story: Part 6 - We Put the Mission First for our Clients: A 2018 Close Up

Our Story: Part 6 - We Put the Mission First for our Clients: A 2018 Close Up

Our Story, Part 6

We Put the Mission First for our Clients: A 2018 Close Up

One thing that helps agencies assess that fit is Design Thinking. Design Thinking is a problem-solving approach that starts with empathy and is built on learning the challenges, goals, and motivations of the ultimate user of the product or service. We have used Design Thinking to help agencies identity bottlenecks and develop solutions to overcome those challenges.

We might use personas, user stories, or cases as part of our exploration process.

We encourage Chief Information Officers and program leaders to go boldly in their exploration of technology – with the only rule of using a ‘mission lens’ to do this. Mission first, people next, then technology as a supporting role to magnify what those people can achieve.

About Arc Aspicio
Arc Aspicio is a management, strategy, and technology consulting firm that takes a mission-oriented approach to complex client challenges. Focused on innovation, Arc Aspicio provides services in strategy, design, human capital, operations, analytics and visualization, technology, and information sharing. The company is known for a strong, collaborative culture that values gratitude, provides leadership opportunities, and explores the future. Our teams use a human-centered approach to working with clients and are flexible and responsive within dynamic Government client environments that often have new priorities and evolving missions. We thrive on these situations and promote continuous improvement and new ideas. And, #welovedogs! Follow us on Twitter @arcaspicio or learn more at www.arcaspicio.com.

Technology can help get something done. This has been a common theme in my 29-year consulting career, whether it be preventing terrorist attacks, mitigating flood risk, making it easier for students to apply for loans, or combatting human trafficking.

Implementing technology for technology’s sake doesn’t work. Applying technology to increase capability and effectiveness in achieving mission goals is the place to start. It is about understanding the mission first and embedding that in everything we do for our clients.

Recently, I have been analyzing how our Federal Government clients adopt cloud for infrastructure, DevOps approaches, and even blockchain. Some organizations jump on a new technology too quickly –  without understanding what the benefits are or how it fits with their particular mission. Unfortunately, they then don’t get the expected benefits due to low adoption or missed opportunities. If you think of cloud computing as just another hosting option, you miss the power of dynamic infrastructure to speed mission deployments.

On the other hand, agencies that start with mission challenges in mind have a better chance at selecting the right technologies or methods that are a ‘fit” for their organization and meld with the mission and mission operators seamlessly. Think of a wrench in the hand of a mechanic or paint brush for an artist. Both are tools that become one with the operator.

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Contributors

Rob O'Keefe |

Rob O’Keefe, President of Arc Aspicio, brings more than 25 years of experience in designing and delivering innovative solutions for the government and Fortune 500 corporations. He is a certified Project Management Professional (PMP) with extensive experience in large program risk and quality management. Rob currently leads Client Delivery for the company’s work at the Department of Homeland Security and on all contract vehicles.

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