Servicio de comunicación de GovDelivery: Finalmente disponible en español

Servicio de comunicación de GovDelivery: Finalmente disponible en español

In 2000, GovDelivery began as an email communication from the Government to the public and has since become the multichannel distribution software for government communications. GovDelivey works with more than 500 government agencies in U.S. and Europe.

U.S. Citizenship and Immigration Services (USCIS) has taken advantage of the GovDelivery communication services to connect with stakeholders by delivering information that affects their lives and the public. On an average day, more than 375,000 people visit the USCIS website. In a week, more than two million people visited the site for information. GovDelivery speaks to USCIS’s core value – Ingenuity, stating: “As we meet the challenges to come, we will strive to find the most effective means to accomplish our goals. We will use ingenuity, resourcefulness, creativity and sound management principles to strive for world-class results.”

With this goal, USCIS must continue to stay current and relevant. USCIS released the GovDelivery channel in Spanish on June 18, 2013 to accommodate those with Limited English Proficiency (LEP). Not only is the entire USCIS website accessible in Spanish, but USCIS continues to identify effective ways to support stakeholders through the transition to electronic filing, e-verify, and webinars, all in Spanish.

Executive order (EO) 13166 instructs USCIS and other federal agencies to examine and implement a system by which LEP customers can access those services without unduly burdening the fundamental mission of the agency. With insight from stakeholders, USCIS has an established practice of producing educational and outreach materials in multiple languages, making these translated materials publicly available on www.USCIS.gov and www.USCIS.gov/espanol.

As social media continues to skyrocket in popularity, more agencies can take advantage of multi-language ways to communicate with all of their stakeholders to fulfill their missions.

Contributors

Renee Shorter | Renee is a Junior Consulting Associate with a background in IT, change management, quality assurance, program development, and technical support. She has a passion for Homeland Security, Emergency Management, and Intelligence. Renee has a MS in Technology Management specializing in Homeland Security.

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